Cisco IP Communication System

Full-Featured Phone System for the Small Business

Highlights

• Entry-level small business phone system helps grow your business but not your budget

• Supports traditional business system features, such as voicemail, transfer, conference, hold, hunt groups, and automated attendant

• Connects to the public switched telephone network via a highly reliable traditional FXO line or to a flexible, highly efficient SIP trunk connection from a local IP telephony service provider

• Designed to be highly intuitive and easy to use

Product Overview

Features

• SIP application server, proxy, registrar, and location server (RFC 3261)

• Multiple service provider lines/SIP account support (four)

• Shared line appearance (SLA)

• Automated attendant

• Configurable automated attendant answer delay

• Interactive voice response (IVR)

• Recordable IVR prompts

• Automatic call distribution (ACD)

• Configurable call routing

– Least-cost routing

– Multiple direct inward dialing (DID) numbers per VoIP line

– Call routing to multiple extensions or targeted user

– Call hunting: sequential, round-robin, random

• Phone configuration and management server

– Discovery and configuration of IP phones

– Assignment of extension

– Assignment of dial plan

– Proxy logging of SIP messages

– Phone firmware upgrade management

• Corporate directory with automatic update

• Configuration and maintenance via web interface (local or remote)

– Status display of all connections

• Remote configuration via:

– HTTPS with XML-formatted files

– HTTP or Trivial File Transfer Protocol (TFTP) with 256-bit encrypted binary files

• Call park: user-definable parking space number

• Call unpark

• Call transfer

• Call forward

• Group paging

• Intercom

• Directed call pickup

• Group call pickup

• Music/information via streaming audio server (SAS) for calls:

– On hold

– Parked in the parking lot

– Being transferred

• Simultaneous ringing (find-me service)

• Do not disturb

• Voicemail integration -- service provider based

– Voicemail notification via SUBSCRIBE/NOTIFY

– Forward call directly to voicemail

• Integrated media proxy or direct Real-Time Protocol (RTP) routing to service provider

• Differentiated Services (DiffServ)/type of service (ToS) support

• Two FXS ports for phones, fax machines, or media adapters

• Voice encoding according to G.711 (64 kbps)

• Fax support using G.711 pass-through or T.38

• Echo cancellation (G.165)

Additional Features When Used with Cisco Small Business IP Phones

• Line status: active line indication, name/number

• Digits dialed with number auto-completion

• Call hold

• Call waiting

• Call transfer: attended and blind

• Call conferencing

• Automatic redial

• Call pickup: selective and group¹

• Call swap

• Call forwarding: unconditional, no answer, on busy

• Hot line and warm line automatic calling

• Call log (60 entries each): made, answered, missed calls

• Personal directory with autodial (100 entries)

• Do not disturb

• Uniform Resource Identifier (URI) IP dialing support (vanity numbers)

• On-hook default audio configuration (hands-free/headset)

• Multiple ring tones with selectable default ring tone per line

• Called number with directory name matching

• Calling number with name: directory matching or via caller ID

• Subsequent incoming calls with calling name and number

• Date and time with intelligent daylight savings support

• Call duration with call timestamp stored in call logs

• Name/identity (text) display at startup

• Distinctive ringing based on calling and called number

• User-downloadable ring tones and ring tone generator

• Download on demand ring tones: 10

• Speed dial support

• Configurable dial/numbering plan support per line

• DNS SRV and multiple A records for proxy lookup and proxy redundancy

• Syslog, debug, report generation, and event logging

• Highly secure call-encrypted voice communication support

• Built-in web server for administration and configuration with multiple security levels

• Automated provisioning, multiple schemes, up to 256-bit encryption (HTTP, HTTPS, TFTP)

• Option to require administrator password to reset unit to factory defaults